Política de reembolsos y cancelaciones

DRAFT — HUMAN_LEGAL_REVIEW_REQUIRED. Not attorney-reviewed.

Effective date: [OWNER: set at publication]

Adventurers by Claudia Pulido ("Adventurers", "we", "us") is operated by Claudia Pulido, an individual and sole proprietor in Florida, United States. Manawa Consulting provides the technology for this site as technology sponsor and developer; Manawa Consulting is not the seller.

Digital Editions (USD 14.99 each)

Before delivery: You can ask for a full refund at any time before the edition is delivered. Email claupulsa@gmail.com with your name and order reference. We will refund you using the original payment method where possible.

After delivery: Sales are final. We will still help if:

the file is defective,
there was a delivery error,
the law requires a refund, or
we approve an exception.

Memberships

Cancelling a membership means it will not be renewed. You keep access until the end of the term you paid for. There is no proration and no partial refund for unused time or unused editions. [OWNER_DECISION / COUNSEL: whether a membership can be refunded before it starts or before any edition is used.]

If a membership order is refunded, the membership from that order ends, and editions included in or bought with that order are removed from your Library. Editions you acquired through other orders stay in your Library.

Sponsor contributions

[OWNER_DECISION / COUNSEL: when a sponsor contribution may be refunded is pending. Do not treat this line as a promise.] Thank-you items are issued only after verified payment. If a sponsorship is refunded, what that order granted ends: an unredeemed Gift Membership, the Digital Edition credit if unused, discounts and recognition.

What a refund reverses

A refund reverses only what that order granted. It does not affect other orders.

Zelle payments

Zelle transfers may be difficult to reverse. Refunds of Zelle payments are sent back manually to the sending account after we verify the details.

How to ask

Email claupulsa@gmail.com or call 305-290-7048. Include your name, email, and order reference. We aim to reply within a reasonable time. [OWNER: set a target response time.]

Processing time

[OWNER_DECISION: state a refund-processing time target.]